Privacy Policy
How Austins collects, uses, stores, and protects the information you share with us — through our website, our consultations, and the course of bringing your bespoke furniture to life.
At Austins, we believe a bespoke experience begins with trust. This Privacy Policy explains what data we collect when you visit austins.in or engage our services, why we collect it, how we use it, and the rights you have over your information.
This policy applies to our website, our design consultations, and any related communications. If you have questions, please write to us at info@austins.in.
1. Who We Are
Austins is a bespoke sofa and furniture design studio operating from #1568, First Floor, Sector 1, Outer Ring Road, HSR Layout, Bengaluru – 560102. Our website address is austins.in. For privacy-related queries, please contact us on +91 90351 19282 or info@austins.in.
2. Information We Collect
We collect different types of information depending on how you interact with us:
Information you provide directly
- Contact details — name, phone number, email, and address shared during consultations or contract signing.
- Project information — site dimensions, photographs of your space, design preferences, and any briefs you share with our team.
- Comments and enquiries — any information you submit through forms or comments on our website.
- Payment information — handled through secure banking channels; we do not store card details on our servers.
Information collected automatically
- Comments data — when you leave comments on our website, we collect the data shown in the comment form, plus your IP address and browser user-agent string for spam detection.
- Cookies — see Section 4 below.
- Usage data — pages visited, time on site, and similar analytics information.
3. How We Use Your Information
Information you share with us is used only for purposes connected to your project and our relationship with you:
- To deliver design consultation, conceptualization, and the full bespoke service.
- To coordinate site visits, dimension verification, delivery, and installation.
- To process payments and maintain accounting records.
- To respond to enquiries submitted through our website or other channels.
- To improve our website and the way we communicate with prospective clients.
- To send project updates and, where you have opted in, occasional information about new collections.
4. Cookies
Our website uses cookies for the following purposes:
- Comment cookies (optional): If you leave a comment, you may opt in to saving your name, email, and website in cookies for your convenience. These last for one year.
- Login cookies: If you visit our login page, a temporary cookie is set to check whether your browser accepts cookies. It contains no personal data and is discarded when you close your browser. Login cookies last for two days; “Remember Me” extends this to two weeks.
- Editor cookies: If you edit or publish an article, an additional cookie is saved that simply indicates the post ID. It expires after one day and contains no personal data.
5. Media and Photographs
If you upload images to our website, please avoid uploading images that contain embedded location data (EXIF GPS), as visitors to the website can extract this metadata from public images.
For project photography, we may request photographs of your home for our internal documentation. We will not share or post these images on social media, our website, or any other public platform without your explicit written permission.
6. Embedded Content from Other Websites
Articles or pages on our site may include embedded content such as videos, images, or links from other websites. Embedded content from third-party sites behaves exactly as if you had visited the source website directly. These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with their content — particularly if you have an account and are logged in.
7. How We Share Your Data
We share your information only when necessary
- Service providers: Logistics partners, transporters, and installation teams — only the information required to deliver your order.
- Payment processors and banks: For processing transactions through secure channels.
- Spam detection services: Visitor comments may be checked through automated spam-detection tools.
- Legal authorities: Where we are required to share information by law, court order, or to protect our legal rights.
- Never sold: We do not sell, rent, or trade your personal data to any third party for marketing purposes.
8. How Long We Retain Your Data
We retain different types of data for different periods, in line with operational and legal requirements:
- Comments: Comments and their metadata are retained indefinitely so we can recognize and approve follow-up comments automatically.
- User accounts: If you register on our website, we store the personal information in your user profile until you request deletion.
- Project records: Design files, drawings, and project documentation are retained for the duration of your warranty period and for a reasonable time thereafter for service support.
- Financial records: Retained for the period required under Indian tax and accounting laws.
9. Your Rights
If you have an account on our site or have left comments, you may request:
- Access: A copy of the personal data we hold about you, including any data you have provided.
- Correction: Updates to any inaccurate or incomplete information.
- Erasure: Deletion of personal data we hold about you. This excludes any data we are obliged to keep for administrative, legal, accounting, or security purposes.
- Objection: You may object to certain processing of your data, including for marketing communications.
To exercise any of these rights, please write to us at info@austins.in.
10. How We Protect Your Data
We implement reasonable physical, technical, and organizational measures to safeguard your information, including restricted access on a need-to-know basis, secure storage, and limited authorization for personnel handling client data. While no system can be guaranteed completely secure, we work continuously to protect the information you entrust to us.
11. Data Breach Procedures
In the unlikely event of a data breach involving your personal information, we will take immediate steps to contain the issue, assess the impact, and notify affected individuals and relevant authorities as required under Indian law.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The most current version will always be available on this page, with the date of the latest revision noted at the bottom.
13. Final Words
The information you share — your space, your taste, your story — is the starting point for everything we make. Treating it with care isn’t a compliance exercise for us; it’s part of how we work.
If you ever want to know what we hold about you, update it, or have it removed, just write in. The team at Austins will respond promptly and walk you through whatever you need.